Welcome to VeloIQ. These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“Customer,” “you,” or “your”) and VeloIQ, Inc. (“VeloIQ,” “Company,” “we,” “our,” or “us”) governing your access to and use of the VeloIQ platform, website, and all related services (collectively, the “Services”).
By creating an account, subscribing to a plan, or otherwise accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.
| Term | Definition |
|---|---|
| “Customer Data” | All data, information, content, and materials that you input, upload, or otherwise provide to the Services, including business strategies, operational data, marketing content, and financial information. |
| “Platform” | The VeloIQ web-based software application and all associated features, tools, and functionality. |
| “AI Features” | Any functionality within the Services that uses artificial intelligence or machine learning, including strategic recommendations, content generation, and operational analysis powered by third-party AI models. |
| “Subscription” | Your paid or trial access to the Services under a selected plan and billing cycle. |
| “Authorized Users” | Individuals you permit to access the Services under your account, subject to the seat limits of your Subscription plan. |
| “Founders Program” | The limited-enrollment early-adopter program governed by a separate Founders Program Agreement, the terms of which supplement these Terms. |
To access the Services, you must create an account by providing accurate, complete, and current information. You agree to update your account information promptly to keep it accurate. You must provide a valid email address, your legal name or business name, and any other information reasonably requested during registration.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify VeloIQ immediately of any unauthorized use of your account or any other breach of security. VeloIQ will not be liable for any loss or damage arising from your failure to protect your account credentials.
VeloIQ provides an AI-powered business performance platform that integrates strategy, operations, and marketing tools into a single solution designed for small and medium-sized businesses. The Services may include, but are not limited to:
VeloIQ reserves the right to modify, update, or discontinue any feature or aspect of the Services at any time. We will provide reasonable advance notice of any material changes that significantly affect your use of the Services.
Access to the Services requires an active paid Subscription. Available plans and pricing are described on our website and may be updated from time to time. Specific plans, including the Founders Program, may carry additional terms as set forth in a separate agreement.
If payment is not received within thirty (30) days of the due date, VeloIQ may send a written notice. If payment remains outstanding after sixty (60) days, VeloIQ may suspend access to the Services until the balance is resolved. VeloIQ reserves the right to charge a late fee of 1.5% per month (or the maximum rate permitted by law, whichever is lower) on overdue amounts.
Subscription fees are non-refundable except where required by applicable law. In the event of early termination, no pro-rated refund will be issued for the current billing period. VeloIQ may issue discretionary credits or refunds on a case-by-case basis at its sole discretion.
All fees are exclusive of applicable taxes. You are responsible for any sales, use, VAT, GST, or similar taxes imposed by any jurisdiction on the transactions contemplated by these Terms, excluding taxes based on VeloIQ’s net income.
VeloIQ uses the Anthropic API (Claude) to power certain AI features within the Platform. When you use AI-powered features, portions of your Customer Data may be transmitted to Anthropic’s servers for processing to generate the requested outputs.
AI-generated content, recommendations, and analyses are provided for informational purposes and as decision-support tools. AI outputs are not a substitute for professional judgment, and VeloIQ does not guarantee the accuracy, completeness, or suitability of any AI-generated output. You are solely responsible for reviewing, evaluating, and deciding whether to act on AI-generated recommendations.
You agree to use the Services only for lawful purposes and in accordance with these Terms. You agree not to:
VeloIQ reserves the right to suspend or terminate your access to the Services, without prior notice, if we reasonably determine that you have violated this Acceptable Use Policy.
You retain all ownership rights in and to your Customer Data. VeloIQ does not claim ownership of any content, data, or materials you provide through the Services. By using the Services, you grant VeloIQ a limited, non-exclusive, royalty-free license to use, process, store, and transmit your Customer Data solely to the extent necessary to provide, maintain, and improve the Services and to fulfill our obligations to you.
VeloIQ may generate aggregated, de-identified, and anonymized data derived from your use of the Services. Such aggregated data will not identify you, your business, or any individual. VeloIQ may use aggregated data for internal business analysis, market research, product development, and industry benchmarking. No customer-identifiable data will be included in any aggregated data set used for purposes beyond direct service delivery.
You may request an export of your Customer Data at any time during your active Subscription. Upon termination, you may request a data export within thirty (30) days of account closure. VeloIQ will provide the export in a commonly used machine-readable format within a reasonable timeframe.
Upon account termination and expiration of the data export period, VeloIQ will delete your Customer Data from active systems within ninety (90) days, except where retention is required by law or regulation. Backup copies may persist in encrypted form for a limited period consistent with our data retention practices as described in our Privacy Policy.
The Services, including all software, algorithms, user interface designs, documentation, trademarks, trade names, logos, and trade secrets, are and shall remain the sole and exclusive property of VeloIQ or its licensors. These Terms grant you no rights in VeloIQ’s intellectual property other than the limited right to access and use the Services during your active Subscription term.
If you provide VeloIQ with any feedback, suggestions, ideas, or enhancement requests (“Feedback”), you grant VeloIQ a perpetual, irrevocable, non-exclusive, royalty-free, worldwide license to use, reproduce, modify, and incorporate such Feedback into the Services without obligation or compensation to you.
Subject to your ownership of the underlying Customer Data used to generate them, you may use AI-generated outputs from the Services for your internal business purposes. VeloIQ makes no representation regarding intellectual property rights in AI-generated outputs and recommends that you review such outputs before use in any context where intellectual property ownership is material.
Each party agrees to maintain the confidentiality of any proprietary or confidential information disclosed by the other party during the course of the relationship. Confidential information includes, without limitation: business strategies, financial data, customer lists, product roadmaps, pricing structures, and technical specifications.
Confidential information does not include information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was known to the receiving party prior to disclosure; (c) is independently developed without reference to the disclosing party’s confidential information; or (d) is required to be disclosed by law, provided that the receiving party gives reasonable advance notice.
This confidentiality obligation survives termination of these Terms for a period of two (2) years.
VeloIQ warrants that: (a) the Services will perform materially in accordance with the applicable documentation; (b) we will provide the Services using commercially reasonable care and skill; and (c) we will comply with all laws applicable to our provision of the Services.
Without limiting the foregoing, VeloIQ specifically disclaims any warranty regarding the accuracy, reliability, or completeness of AI-generated outputs. AI features rely on third-party models that may produce unexpected or inaccurate results. You acknowledge and agree that you assume all risk associated with your use of and reliance on AI-generated content.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL VELOIQ, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SERVICES, REGARDLESS OF THE CAUSE OF ACTION OR THE THEORY OF LIABILITY, EVEN IF VELOIQ HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VELOIQ’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT OF FEES PAID BY YOU TO VELOIQ DURING THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
The limitations in this Section 12 do not apply to: (a) VeloIQ’s indemnification obligations under Section 13; (b) either party’s breach of confidentiality obligations; (c) your payment obligations; or (d) liability that cannot be limited under applicable law.
You agree to indemnify, defend, and hold harmless VeloIQ and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your use of the Services in violation of these Terms; (b) your Customer Data or any content you provide through the Services; (c) your violation of any applicable law or regulation; or (d) your violation of any third party’s rights.
VeloIQ will indemnify, defend, and hold harmless you from and against any third-party claims alleging that the Services, as provided by VeloIQ and used in accordance with these Terms, infringe any third party’s intellectual property rights, and will pay any damages finally awarded or settlements approved. This obligation does not apply to claims arising from: (a) modifications you make to the Services; (b) your combination of the Services with third-party products or services not authorized by VeloIQ; (c) your use of the Services in violation of these Terms; or (d) your Customer Data.
You may terminate your Subscription at any time by providing written notice to VeloIQ or by using the account cancellation functionality within the Platform. Termination takes effect at the end of the current billing period. No refund will be issued for the remaining portion of the billing period.
VeloIQ may terminate or suspend your access to the Services immediately upon written notice if: (a) you breach any material provision of these Terms and fail to cure such breach within thirty (30) days of written notice; (b) you fail to pay any fees when due and the outstanding balance remains unresolved for sixty (60) days; (c) you violate the Acceptable Use Policy; or (d) VeloIQ is required to do so by law or regulation.
Upon termination: (a) your right to access and use the Services immediately ceases; (b) you remain responsible for any fees accrued prior to termination; (c) you may request a data export within thirty (30) days as described in Section 8.3; and (d) Sections 8, 9, 10, 11, 12, 13, 16, and 17 survive termination.
VeloIQ reserves the right to modify these Terms at any time. When we make material changes, we will: (a) post the updated Terms on our website with a revised “Last Updated” date; and (b) provide at least thirty (30) days advance notice to active subscribers via email to the address associated with your account.
Your continued use of the Services after the effective date of any modified Terms constitutes your acceptance of the modifications. If you do not agree to the modified Terms, you must terminate your Subscription before the effective date of the changes.
Any dispute arising out of or relating to these Terms shall first be addressed through good-faith negotiation between the parties for a period of thirty (30) days following written notice of the dispute.
If the dispute is not resolved through negotiation, the parties agree to submit the matter to binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules. The arbitration shall be conducted by a single arbitrator in [City, State]. The arbitrator’s decision shall be final and binding, and judgment upon the award may be entered in any court of competent jurisdiction.
You agree that any dispute resolution proceedings will be conducted only on an individual basis and not as part of a class, consolidated, or representative action. If this class action waiver is found to be unenforceable, the entirety of this arbitration provision shall be null and void.
Notwithstanding the above, either party may bring an individual claim in small claims court if the claim falls within that court’s jurisdiction.
These Terms shall be governed by and construed in accordance with the laws of the State of [State], without regard to its conflict of laws principles.
These Terms, together with our Privacy Policy and any applicable Subscription agreement or Founders Program Agreement, constitute the entire agreement between you and VeloIQ with respect to the Services and supersede all prior agreements, understandings, and communications.
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
The failure of either party to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by the waiving party.
You may not assign these Terms or any rights hereunder without VeloIQ’s prior written consent. VeloIQ may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets upon notice to you.
Neither party shall be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, terrorism, government actions, power failures, internet disruptions, or third-party service provider outages.
All notices under these Terms shall be in writing and delivered by email to the addresses on file. Notices to VeloIQ should be sent to [legal@veloiq.com]. Notices to you will be sent to the email address associated with your account.
These Terms are for the sole benefit of the parties hereto and do not confer any rights or remedies on any third party.
Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and VeloIQ. You are an independent subscriber and customer.
If you have any questions about these Terms and Conditions, please contact us:
VeloIQ, Inc.
Attn: Legal Department
[Street Address]
[City, State ZIP]
Email: [legal@veloiq.com]
Website: [www.veloiq.com]